Duty Manager

40 Hours per week

£25,000 – £28,000

The Role:

The Urban Space and Travel Company Limited provide a portfolio of serviced apartments in the heart of Cardiff and the Vale, we are looking to add a dedicated Duty Manager to our dynamic team.  The perfect candidate would be ready to work in a shift-based customer facing role, to deliver the very best guest experience.

Whether you have been in the hospitality industry for a while, or you are looking for a fresh start in a buzzing Capital City, we are searching for a truly exceptional people person.  Reporting to the Operations Manager, as a Duty Manager you will be responsible for guest check-in and check-out, apartment inspections and ensuring that all guest queries or requests are handled in a polite and efficient manner, within acceptable timeframes.  As the ultimate brand representative, our reputation is in your hands.  If you strive for high standards and are confident you can deliver a personalized and friendly service, then we want to hear from you.

What makes a brilliant Duty Manager?

• Ability to work without supervision, polite and helpful to both colleagues and guests
• Receptive to feedback, good communication skills, friendly, enthusiastic and a willingness to learn
• Personalise each interaction with a guest
• Understand and exceed guest’s expectations and needs
• Possess a positive, motivated, friendly, trustworthy outlook whilst on duty

Essential Qualities;

• Possess a passion for hospitality
• Extremely approachable and professional
• Willingness to work flexible shift patterns across 7 days a week
• Full, clean driving licence

In return, you can expect to receive on-the-job training, amazing staff parties and bucket loads of opportunities for growth and career progression in a major growth industry.  In addition to the competitive package on offer we will provide a great place to work, progressive holiday entitlement, discounted rates on our accommodation, a pension scheme to participate in.

Working at Urban Space is more than a job – it’s a career!

How to apply;

If you believe you’ve got what it takes to be a brilliant Duty Manager, then please send your CV and covering letter detailing your recent experience and why you would be perfect for the role to vacancy@theurbanspace.co.uk