Reservations & Sales Executive

40 Hours per week

£27,000 – £28,000

The Role:

The Urban Space and Travel Company Limited operate serviced apartments, apartment hotels, co-working, meeting and event space in Cardiff and the Vale.

As Reservations & Sales Executive you know what it means to deliver great hospitality, we are looking for an individual who loves working with customers.  You will be the first point of contact for all our clients, ensuring the customer journey from the point of initial enquiry through to pre-arrival and post departure courtesy calls meet the required standards.

Duties of the role;

• Converting enquiries
• Processing of pre arrival and post departure bookings
• Carry out showarounds across portfolio
• Competitor monitoring
• Outbound calling
• Support with sales activity
• Regular contact with agents & bookers
• Processing of the daily business for the operations teams

Skills required;

• Knowledge of the local area
• Identify new  business, be aware of the local market
• Good sales skills
• Ability to understand client needs and promote the services that we offer
• Ensure quotes and bookings are taken correctly
• Proactive problem solver
• Great communication skills
• Ability to multitask and prioritise work ensuring deadlines are achieved
• A passion for hospitality, our industry and delivering great service

Experience;

• Experience within the role is preferred
• A valid UK driving licence

How to apply…

If you have the required background and would like to find out more about the role please submit your CV to vacancy@theurbanspace.co.uk.